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  1. Order Status:
    If you have questions about the status of your order, including tracking information or delivery estimates, please provide your order number and any relevant details. We will promptly investigate and provide you with the necessary information.
  2. Product Information:
    For queries related to our products, including ingredients, usage, and suitability for your skin type, please let us know the specific product name or item number. Our team will provide you with detailed information to ensure you have a positive experience with our cosmetics.
  3. Returns and Exchanges:
    We strive to provide you with high-quality beauty products, but we understand that issues may arise. Please note that all beauty product sales are final and non-refundable due to hygiene considerations.
  4. Technical Issues:
    If you are experiencing any technical difficulties on our website, during the checkout process, or with your account, please describe the issue in detail. We will work to address the problem and provide a solution.
  5. Promotions and Discounts:
    If you have questions about ongoing promotions, discounts, or coupon codes, please specify the details of the promotion or discount code. Our team will assist you in applying the promotion to your order.
  6. General Inquiries:
    For any other general inquiries or concerns not covered above, feel free to provide detailed information about your question or issue. Our dedicated customer support team will respond promptly to address your needs.

Please allow up to 24-48 hours for our team to respond to your email. We strive to provide excellent customer service, and your satisfaction is our top priority.

Thank you for choosing nůbe Cosmetics. We look forward to assisting you and ensuring you have a delightful experience with our products.

Best regards,
nůbe Cosmetics Customer Support Team

FAQ

What are the benefits of using the scalp derma roller?

Increase collagen production

Stimulated blood circulation

·       Scalp micro-needling may help promote healthier hair

Derma rolling allows hair oil to penetrate deeper into the scalp for better results.

How often should I derma roll my scalp?

Once per week. Avoid Overuse: Stick to the recommended frequency of 1 time per week. Using the scalp derma roller too often can irritate the scalp and slow the healing process.

How do I Clean my Scalp Derma Roller? 

Rinse the scalp derma roller with warm water to remove any debris. Fill a small cup or bowl with isopropyl alcohol (at least 70% concentration). Place the scalp derma roller in the cup or bowl of alcohol for at least 5-10 minutes to let the alcohol disinfect the needles. After disinfecting, rinse the scalp derma roller with warm water and let it air dry before you place it back in the case. 

Can I use the scalp derma roller without using a hair oil?

The scalp derma

roller is a device designed to create tiny punctures on the scalp, enhancing

the absorption of hair oil. Nonetheless, we strongly caution against using the

scalp roller independently, as it may cause open pores and increase the risk of

infections. To achieve optimal results, it is essential to apply a suitable

scalp oil after using the scalp derma roller.

Is it common to feel some sensation on my scalp while using the scalp roller?


Feeling a tingling sensation when using the scalp roller is typical and anticipated. With regular use, your scalp will gradually adjust to this sensation. It's crucial to remember to use the scalp roller only once a week to prevent overstimulation. 

Can I use the scalp roller on a dirty scalp?

Do not use the scalp derma roller on your scalp if your scalp is dirty or very oily. The tiny needles will push any residue or oils into your scalp during the rolling process, and this can increase the risk of irritation and infections.

‍Make sure your scalp has been washed relatively recently before starting your derma rolling session.

 

When do I replace the scalp derma roller?
For peak

performance, it's advised to replace the roller every three months. As the

needles gradually lose their sharpness, using a roller with dull needles

becomes ineffective at making micro penetrations in the outer layer of your

skin.

Is the scalp derma roller also for men?

Yes, this product is also effective for men.

If I experience flakes on my scalp after using the scalp derma roller, is this normal?

 If you experience flakes after using the scalp roller, it may indicate that your scalp is too dry. If you have inflammatory skin conditions such as psoriasis, dandruff, eczema, or scalp acne, it's best to see your dermatologist and treat these conditions before using the derma roller.

Do I roll the scalp derma roller back and forth on the scalp?

Rolling back and forth on the scalp without lifting the derma roller up can be a recipe for tangles and ripped-out hair.

Comb the hair neatly and part the hair to reveal the scalp in the area you want to roll over. Then, push to derma roller in one direction smoothly with the part or with the direction of the brushed hair. At the end of the roll, lift the derma roller up and reset at the front for another roll. 

Continue by parting the hair multiple times as needed to get access to the area of the scalp you want to stimulate before rolling, while taking care to not tangle the hair or accidentally snip off a few strands by going against the direction of the brushed hair.

Can I use the scalp derma roller on wet or tangled hair?

Wet and tangled hair can be difficult to get out of the way and the dampness can increase the risk of infection. Only derma roll when your hair is clean and dry and can be safely brushed neatly in one direction before derma rolling.

How many minutes should I derma roll my scalp for?

Less is more. You do not want to derma roll for a very long period of time.

For your first few tries, 2-3 minutes may be all that you need to get things started.

‍Once you have gotten the hang of it, 5 minutes of derma rolling may be all you need. At the very most, try to keep your derma rolling sessions to under 10 minutes.

Do I have to be consistent with using the derma roller?

As with most treatments, consistency is key. If you want to really give derma rolling a try, plan on using this technique once a week for 3-6 months to see if there are any benefits for you.

If you only use your derma roller once, or sporadically just a few times, it is unlikely you will see almost immediate results. Take care to pick a treatment day and time and stick with it!

How much pressure do I apply with my scalp derma roller?

Applying too much pressure when derma rolling can be damaging to your scalp and hair follicles. It can increase the risk of infection.

Press down firmly enough that you can feel the derma roller, but not so hard that you are experiencing pain.

‍How many times do I roll over the same area?

Roll over the same portion of the scalp 4-5 times horizontally, vertically, and diagonally, but anything more than that may be too much.

You want to stimulate the scalp, but you don’t want to irritate it or cause intense damage. 4-5 times should be adequate to give results but listen to your skin and opt for fewer passes if that feels like too much.

Return Policys

**Return Policy for Beauty Products:**We strive to provide you with high-quality beauty products, but we understand that issues may arise. Please note that all beauty product sales are final and non-refundable due to hygiene considerations. However, we are committed to addressing any damages or defects that occur during the shipping process. If you receive a damaged or defective product, please document the issue by taking clear pictures of the damaged item and its packaging. Send these images to nubecosmeticsusa@gmail.com along with your order number within 2-3 business days of receiving your package. Our team will carefully review the documentation and, if the claim is valid, provide a replacement for the damaged or defective product. Thank you for understanding our commitment to product quality and customer satisfaction. If you have any further questions, feel free to contact our customer support team at nubecosmeticsusa@gmail.com

Privacy Policy

**Return Policy for Beauty Products: **We strive to provide you with high-quality beauty products, but we understand that issues may arise. Please note that all beauty product sales are final and non-refundable due to hygiene considerations. However, we are committed to addressing any damages or defects that occur during the shipping process. If you receive a damaged or defective product, please document the issue by taking clear pictures of the damaged item and its packaging. Send these images to nubecosmeticsusa@gmail.com along with your order number within 2-3 business days of receiving your package. Our team will carefully review the documentation and, if the claim is valid, provide a replacement for the damaged or defective product. Thank you for understanding our commitment to product quality and customer satisfaction. If you have any further questions, feel free to contact our customer support team at nubecosmeticsusa@gmail.com


This Privacy Policy describes how nůbe cosmetics (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.nubecosmetics.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and ""your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect, and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

- Basic contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, and security questions.
- Shopping information including the items you view, put in your cart, or add to your wish list.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect Through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

- Companies who support our Site and Services, such as Shopify.
- Our payment processors, collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated by this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you. [[NOTE TO MERCHANT: INSERT THE FOLLOWING SENTENCE IF USING SHOPIFY'S AD SERVICES, SUCH AS SHOPIFY AUDIENCES]] [For example, we use Shopify to support personalized advertising with third-party services]. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category:

- Identifiers such as basic contact details and certain order and account information
- Commercial information such as order information, shopping information and customer support information
- Internet or other similar network activity, such as Usage Data

Categories of Recipients:

- Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
- Business and marketing partners
- Affiliates

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

We have "sold" and "shared" (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.

Category of Personal Information

- Identifiers such as basic contact details and certain order and account information
- Commercial information such as records of products or services purchased and shopping information
- Internet or other similar network activity, such as Usage Data

Categories of Recipients

- Business and marketing partners

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

- Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

- Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.


- Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt-out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights were indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

We use Shopify's ad services such as Shopify Audiences to help personalize the advertising you see on third-party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country you live in, including the United States. Staff and third-party service providers and partners in these countries also process your personal information.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at nubecosmeticsusa@gmail.com.